WhatsApp
Instagram
Messenger
Facebook
Yeastar
WA Campaigns- WhatsApp
- Instagram
- Messenger
- Facebook
- Yeastar
- WA Campaigns
Quality audit
Round-robin
Least-loaded
SLA timers- Templates
- Call history
- Quality audit
- Round-robin
- Least-loaded
- SLA timers
- Templates
- Call history
Why Choose us
Everything your team needs, in one place
Fast Performance
Built for tenants running thousands of conversations a day. Every screen answers in under a second, and the inbox keeps up while your team is typing in it.
Easy to setup
Connect WhatsApp, Instagram or Facebook from your own business account in a few clicks. No consultant, no onboarding project, no new numbers to buy.
Simple and clean UI
One screen your agents learn in an afternoon. Everything a conversation needs sits beside it — the customer, the history, the call, the note.
Every conversation, handled the same way
From the message landing to the sale being recorded — four steps, none of them manual
A conversation arrives
Someone writes on WhatsApp, Instagram or Facebook, or rings your Yeastar line. It lands in one inbox with everything that customer has said before — whichever channel they said it on.
- Every channel, one queue
- One history per customer
- Nothing waits in somebody's phone
It goes to someone, by itself
Round-robin hands each new conversation to the next agent in turn. Least-loaded gives it to whoever is carrying the fewest open chats right now. Either way nobody picks the easy ones, and nobody is handed work while they are drowning.
- Round-robin, in turn
- Or least-loaded, by real workload
- Online agents only
And nothing sits unanswered
Four timers run on every conversation — first reply, ongoing reply, resolution and idle. Pass one and it is re-routed to somebody who will answer, before the customer notices they were forgotten.
- First reply: 30 min → re-route
- Ongoing reply and resolution
- Measured, so you can prove it
Sold, or not — and you know why
Every conversation closes as Sold or Unsold, with a note. Unsold ones can be routed to quality and scored against your own criteria, so the reasons stop being anecdotes and start being a report.
- Sold and Unsold, on every chat
- Audited and scored
- By agent, by channel, by month
Pricing
Pick a service. Three plans, and what is in each one.
Prices in Kuwaiti Dinar, per month. Pay for a longer term upfront and it costs less.
Omni, HR and CRM can be bought together on one plan, at one price, on one invoice.
