How to delete your data

1. Who to ask

Omnitik is a shared inbox that businesses use to answer their own customers on WhatsApp, Instagram and Facebook Messenger. That means there are two different situations, and they have two different answers.

You are…	Ask…
A customer who messaged a business that uses Omnitik	Ask that business first — it decides what happens to its conversation with you, and it can delete the conversation itself from inside Omnitik. If you cannot reach them, write to us at the address below and we will act on it.
A business using Omnitik, or a member of its team	Write to us directly using the request below.

2. Send the request

Tell us enough to find the data and to be sure it is yours:

• which channel the conversation was on (WhatsApp, Instagram or Facebook Messenger);
• the phone number, Instagram username or Facebook name you used;
• the name of the business you were messaging;
• if you have an Omnitik login, the email address on the account.

We may ask one follow-up question to verify the request. We do this to stop someone else deleting your data, and we ask for nothing beyond what is needed to confirm identity.

3. What we delete

Data	What happens
Messages, attachments, images, voice notes	Deleted from the database and from file storage
Contact record — phone number or platform ID, profile name and picture	Deleted
Activity records tied to the conversation — assignment, status changes, notes	Deleted with the conversation
Omnitik user account, if you have one	Deleted, along with its permissions and sessions
Technical logs containing an IP address	Retained for a short period for security, then rotated out automatically
Billing and tax records, where the law requires us to keep them	Retained for the statutory period, and used for nothing else

4. How long it takes

We confirm receipt within a few working days and complete verified requests within 30 days. Deletion is permanent — deleted conversations pass through a short recoverable trash and are then removed for good, and we hold no separate archive of them.

5. Data received from Meta

Messages that reach Omnitik through Meta's APIs — the WhatsApp Business Platform, Instagram Messaging and the Messenger Platform for Facebook Pages — are covered by everything above and are deleted the same way.

Separately, a business can stop us receiving any further data at any moment, without contacting us: in Omnitik, open Integrations and switch the channel off. For a Facebook Page that also unsubscribes our app from the Page's webhooks, so Meta stops delivering that Page's messages to us. Deleting the channel removes its stored connection entirely.

You can also revoke our access from Meta's own settings — on Facebook under Settings & Privacy → Settings → Business Integrations, and on Instagram under Settings → Website Permissions → Apps and Websites.

6. If you are not satisfied

Write to support@techeffic.com and say so. If you are in a country with a data protection authority, you also have the right to complain to it.