Support

Getting help

Write to support@techeffic.com. We answer during business hours, Sunday to Thursday, 9am–6pm Kuwait time (GMT+3), and we aim to reply the same working day.

It helps us if you say which company you work for, what you were doing when it went wrong, and whether you were on the phone app or the website.

Signing in

Omnitik is a tool businesses use to answer their customers. Accounts are created by your own company’s administrator — there is no sign-up in the app, and we cannot create one for you. If you do not have an account yet, ask the person who manages Omnitik where you work.

If you have an account and cannot get in, use Forgot password on the sign-in screen. The link goes to the email address your account was created with.

Common questions

Question	Answer
I am signed out on my phone every time I come back	The app keeps you signed in for three hours of inactivity, then asks again. Signing in on another phone also ends the session on this one — one phone at a time, deliberately.
A button I used to have is gone	Controls you do not have permission for are hidden rather than shown and refused. Your administrator can change what you can do, under Members.
The microphone or camera does nothing	The app asks for each permission only when you first use the feature. If you declined, turn it back on in the phone’s own Settings → Omnitik. Everything else keeps working.
A message I sent says it was not delivered	WhatsApp only allows a business to reply within 24 hours of the customer’s last message. After that the conversation has to be reopened with an approved template.
I want my data deleted	See Data deletion. If you are a customer who messaged a business that uses Omnitik, contact that business first — the conversation is theirs.

Reporting a problem

If something is broken, tell us what you expected to happen and what happened instead. A screenshot and the time it happened are usually enough for us to find it in our logs. Write to support@techeffic.com.

Security

If you believe you have found a security problem, please write to support@techeffic.com with the subject “Security” and do not post it publicly. We will confirm receipt and keep you updated until it is closed.

Who we are

Omnitik is operated by Transit International Tours and Travel (trading as Omnitik), Kuwait. Our Privacy Policy and Terms of Service apply to your use of the app and the website.